Contact support
Email support@mylvl.app. Please do not send passwords, payment card details, or sensitive health information.
Include these details
- Your device model and operating system version.
- The MyLVL app version shown in your device settings.
- The screen or workout action where the issue occurred.
- Whether restarting the app changed the behavior.
Subscriptions and restore
Purchases are processed by Apple or Google and managed in the app through RevenueCat. Use Restore Purchases in MyLVL before contacting us. Include the store platform and purchase date, but never send complete receipts containing personal information.
Delete your account or cloud data
Open Settings → Privacy & data → Delete account and data for immediate in-app deletion, or use the external account deletion page if you no longer have the app. We may need to verify account ownership.
Privacy requests
Export is available in Settings → Privacy & data. For access, correction, restriction, objection, or another privacy request, use our privacy request page.
Safety
MyLVL is a training tool, not medical advice. Stop exercising and seek qualified medical help if you experience pain, dizziness, or another concerning symptom.